Telemedicine in Glaucoma Management: Patient Perspectives.

PRCIS

Patient satisfaction and perspectives on telemedicine for glaucoma are crucial for validating the efficacy of remote health care. This study underscores its acceptance by patients in a single academic practice.

PURPOSE

To evaluate patient satisfaction and preferences with telemedicine visits integrated into a glaucoma practice.

METHODS

A prospective observational study of patients of a single glaucoma specialist's telemedicine practice was performed using an online questionnaire.

RESULTS

Of the 219 patients contacted, 153 (69%, mean age 67.0 y, 58% women) completed the survey. 68% had glaucoma (43% mild, 44% moderate, and 13% severe) and 32% were glaucoma suspects. Patients had been under the care of the specialist for 10±6.2 years, with 41% having undergone surgery with the specialist. The mean number of prior office visits with the specialist was 9.7±6.3 (range 1-24 y) with an average of 0.8 (range 0-3) prior telemedicine visits at the time of the survey. Ninety-seven percent reported satisfaction with integrated telehealth visits, and 78% would recommend telemedicine visits. Ninety-three percent planned to continue with telemedicine; 5 patients (3%) requested switching to in-person only visits with another provider. Compared with their in-person visits, patients found integrated telemedicine visits less time-consuming and more convenient.

CONCLUSIONS

This study demonstrates high satisfaction and support for integrated telemedicine visits among glaucoma patients within a specialized practice setting.